What's the cause of the decrease in the number of angkot's passengers for LDG route in the city of Malang

Increasing the number of population every year in the city of Malang makes the increase also the number of private vehicle users who trigger the occurrence of congestion and lack of public interest to ride public transport, especially in terms of operation and service of public transportation. The main purpose of the research is to explore factors causing the decrease of public transport passengers for LDG route. The research used Importance Performance Analysis. The results showed that the main factors causing the decrease of the number of passengers on the LDG route in Malang City based on the public perception such as driver behavior, the condition of the transport (inside and outside), transportation hygiene, the availability of place to put luggage, the availability of seating, the availability of route/route information LDG transport, duration of stop transportation time at the terminal, and length of travel time.