User experience design of malang city public service information mobile application using human-centered design method

Herman Tolle; Retno Indah Rokhmawati; Marjorie Tirza Eunike

doi:10.1145/3427423.3427467

User experience design of malang city public service information mobile application using human-centered design method

Herman Tolle
, Retno Indah Rokhmawati
, Marjorie Tirza Eunike

Faculty of Computer Science

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Citation (Scopus)

Abstract

The Human-Centered Design method is used to assist the research process in understanding users' and stakeholders' needs to meet the requirements. Apart from the parties involved in the research, this method is also used because this study aims to provide innovation for new media that are easier to use and have a good user experience for a wide range of users, in this context, the people of Malang City. One dimension, namely smart governance, is one of the cores of smart city initiatives in Malang City. The government will digitize existing services to provide information transparency to the public. The process of designing user experience begins with using context analysis, which results in identifying users and their characteristics, namely the people of Malang City. Based on the results of design solution testing, the effectiveness test gets a value of 91%, an efficiency value of 79%, and a user satisfaction value of 80% obtained using the USE questionnaire.

Original language	English
Title of host publication	Proceedings of 2020 International Conference on Sustainable Information Engineering and Technology, SIET 2020
Publisher	Association for Computing Machinery
Pages	200-205
Number of pages	6
ISBN (Electronic)	9781450376051
DOIs	https://doi.org/10.1145/3427423.3427467
Publication status	Published - 16 Nov 2020
Event	5th International Conference on Sustainable Information Engineering and Technology, SIET 2020 - Virtual, Online, Indonesia Duration: 16 Nov 2020 → 17 Nov 2020

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	5th International Conference on Sustainable Information Engineering and Technology, SIET 2020
Country/Territory	Indonesia
City	Virtual, Online
Period	16/11/20 → 17/11/20

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 11 Sustainable Cities and Communities
SDG 16 Peace, Justice and Strong Institutions

Keywords

human-centered design
public service
smart city
usability
USE questionnaire
user experience

Access to Document

10.1145/3427423.3427467

Cite this

Tolle, H., Rokhmawati, R. I., & Eunike, M. T. (2020). User experience design of malang city public service information mobile application using human-centered design method. In Proceedings of 2020 International Conference on Sustainable Information Engineering and Technology, SIET 2020 (pp. 200-205). (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3427423.3427467

Tolle, Herman ; Rokhmawati, Retno Indah ; Eunike, Marjorie Tirza. / User experience design of malang city public service information mobile application using human-centered design method. Proceedings of 2020 International Conference on Sustainable Information Engineering and Technology, SIET 2020. Association for Computing Machinery, 2020. pp. 200-205 (ACM International Conference Proceeding Series).

@inproceedings{a32d7c0f3dcd4f6090e40422b11813bf,

title = "User experience design of malang city public service information mobile application using human-centered design method",

abstract = "The Human-Centered Design method is used to assist the research process in understanding users' and stakeholders' needs to meet the requirements. Apart from the parties involved in the research, this method is also used because this study aims to provide innovation for new media that are easier to use and have a good user experience for a wide range of users, in this context, the people of Malang City. One dimension, namely smart governance, is one of the cores of smart city initiatives in Malang City. The government will digitize existing services to provide information transparency to the public. The process of designing user experience begins with using context analysis, which results in identifying users and their characteristics, namely the people of Malang City. Based on the results of design solution testing, the effectiveness test gets a value of 91\%, an efficiency value of 79\%, and a user satisfaction value of 80\% obtained using the USE questionnaire.",

keywords = "human-centered design, public service, smart city, usability, USE questionnaire, user experience",

author = "Herman Tolle and Rokhmawati, \{Retno Indah\} and Eunike, \{Marjorie Tirza\}",

note = "Publisher Copyright: {\textcopyright} 2020 ACM.; 5th International Conference on Sustainable Information Engineering and Technology, SIET 2020 ; Conference date: 16-11-2020 Through 17-11-2020",

year = "2020",

month = nov,

day = "16",

doi = "10.1145/3427423.3427467",

language = "English",

series = "ACM International Conference Proceeding Series",

publisher = "Association for Computing Machinery",

pages = "200--205",

booktitle = "Proceedings of 2020 International Conference on Sustainable Information Engineering and Technology, SIET 2020",

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Tolle, H , Rokhmawati, RI & Eunike, MT 2020, User experience design of malang city public service information mobile application using human-centered design method. in Proceedings of 2020 International Conference on Sustainable Information Engineering and Technology, SIET 2020. ACM International Conference Proceeding Series, Association for Computing Machinery, pp. 200-205, 5th International Conference on Sustainable Information Engineering and Technology, SIET 2020, Virtual, Online, Indonesia, 16/11/20. https://doi.org/10.1145/3427423.3427467

User experience design of malang city public service information mobile application using human-centered design method. / Tolle, Herman ; Rokhmawati, Retno Indah; Eunike, Marjorie Tirza.
Proceedings of 2020 International Conference on Sustainable Information Engineering and Technology, SIET 2020. Association for Computing Machinery, 2020. p. 200-205 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - User experience design of malang city public service information mobile application using human-centered design method

AU - Tolle, Herman

AU - Rokhmawati, Retno Indah

AU - Eunike, Marjorie Tirza

PY - 2020/11/16

Y1 - 2020/11/16

N2 - The Human-Centered Design method is used to assist the research process in understanding users' and stakeholders' needs to meet the requirements. Apart from the parties involved in the research, this method is also used because this study aims to provide innovation for new media that are easier to use and have a good user experience for a wide range of users, in this context, the people of Malang City. One dimension, namely smart governance, is one of the cores of smart city initiatives in Malang City. The government will digitize existing services to provide information transparency to the public. The process of designing user experience begins with using context analysis, which results in identifying users and their characteristics, namely the people of Malang City. Based on the results of design solution testing, the effectiveness test gets a value of 91%, an efficiency value of 79%, and a user satisfaction value of 80% obtained using the USE questionnaire.

AB - The Human-Centered Design method is used to assist the research process in understanding users' and stakeholders' needs to meet the requirements. Apart from the parties involved in the research, this method is also used because this study aims to provide innovation for new media that are easier to use and have a good user experience for a wide range of users, in this context, the people of Malang City. One dimension, namely smart governance, is one of the cores of smart city initiatives in Malang City. The government will digitize existing services to provide information transparency to the public. The process of designing user experience begins with using context analysis, which results in identifying users and their characteristics, namely the people of Malang City. Based on the results of design solution testing, the effectiveness test gets a value of 91%, an efficiency value of 79%, and a user satisfaction value of 80% obtained using the USE questionnaire.

KW - human-centered design

KW - public service

KW - smart city

KW - usability

KW - USE questionnaire

KW - user experience

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M3 - Conference contribution

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ER -

Tolle H , Rokhmawati RI, Eunike MT. User experience design of malang city public service information mobile application using human-centered design method. In Proceedings of 2020 International Conference on Sustainable Information Engineering and Technology, SIET 2020. Association for Computing Machinery. 2020. p. 200-205. (ACM International Conference Proceeding Series). doi: 10.1145/3427423.3427467

User experience design of malang city public service information mobile application using human-centered design method

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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