THE EFFECTIVENESS OF PERFORMANCE MANAGEMENT FOR LOCAL GOVERNMENT: A BIBLIOMETRIC STUDY

Performance management is an approach used to measure, manage, and improve an organization’s or work unit’s performance (Armstrong, 2017). In local government, performance management is essential in achieving government goals, providing quality services to the community, and managing resources efficiently. This research aims to explore the relationship between performance in local government and public satisfaction, which is influenced by several determinants. The method used in this study uses a bibliometric approach with network analysis techniques that can describe the relationship of keywords to the main focus of the research. The systematic review approach is also used to analyze data from the findings of network analysis visualization using data from scientific articles published over the past ten years. The result is that this bibliometric analysis can show a network of factors that affect performance management in local governments. The characteristics obtained include public satisfaction, trust, decision authority, administrative reform, and good governance. Good performance management in local government can provide adequate services to the community to achieve public trust.