Sustainability performance evaluation of tropical fruit supply chain in Indonesia using the best-worst method

Studies on the sustainability assessment of supply chain performance in tropical fruit still have limitations, whereas similar studies are more widespread in the manufacturing sector. This study aims to assess the sustainability performance of the tropical fruit supply chain in Indonesia. Performance evaluations were conducted for three producer organisations of tropical fruit with members ranging from 70 to 200 people in Banyuwangi Regency, the largest production centre in Indonesia. This study proposes a new approach, the best-worst method (BWM), to prioritise supply chain performance criteria derived from the SCOR (Supply Chain Operations Reference) model based on assessments by experts managing producer organisations. In the SCOR model, environmental and social criteria are added, resulting in seven criteria for evaluating supply chain performance, which include reliability, responsiveness, agility, cost, asset management, GreenSCOR, and social. Thus, the integration of BWM and SCOR can ensure higher consistency and reliability than traditional methods for assessing sustainable supply chain performance. The results revealed that reliability is the most important criterion for supply chain performance, which shows how important the maintenance of product quality is. In contrast, agility received the lowest score, indicating that there is a need to improve performance with respect to responding to high demand, managing safety stocks, and overtime in the shipping process. Moreover, this study gives a glimpse into the importance of evaluating sustainability performance for the tropical fruit sector, having perishable characteristics and great contributions to rural development. Hence, this study provides a solid practical guide for decision-makers in assessing the sustainable supply chain of tropical fruits in Indonesia.