Organisational citizenship Behaviour readiness: A demographic study on local government employees in southern region of Malaysia

Plagued with increasing complaints from the public expressing their dissatisfaction on what they perceive as poor quality of service by local government, this paper seeks to investigate the impact of demographic factors of gender, supervisor's gender, organisation type (city council, municipal council and district council), organisational seniority and dyadic tenure towards organisational citizenship behaviour readiness in local government agencies in the Southern region of Malaysia. Data from 222 employees working in nine local government agencies in the Southern region of Malaysia were collected using stratified random sampling approach. Inferential statistics of t-Test and ANOVA test were employed using SPSS version 20. Results revealed that dyadic tenure and organisation type have significant influence in elevating employees' Organisational Citizenship Behaviour. Gender, supervisor's gender and organisational seniority were found to be immaterial and to be equal among these respondents. Generalization of these findings cannot be assumed and a larger geographical coverage throughout Malaysia is highly recommended so as to make the findings more meaningful. Empirical evidence provided support that demographic factors could have significant impact towards elevating Organisational Citizenship Behaviour. Thus, the management should take proactive action in ensuring that these demographic factors can be manipulated towards achieving its mandated objectives and to instil public confidence in the multifarious services provided by the local government.