Online single submission (OSS) system: A licensing services breakthrough in local government?

Technological developments have become integral to government bodies to improve service quality. Electronic-based government, or e-government, is concerned with providing electronic services (electronic services). Problems with licensing are complicated, and the completion of the old license has resulted in an online permit system, namely Online Single Submission (OSS). The Online Single Submission (OSS) system is a business permit issued by OSS institutions to businesses through an integrated electronic system. This study aims to determine the potential challenges and opportunities involved in the application of OSS systems in licensing services. Through use of a qualitative descriptive research approach, the results of this study indicate that the implementation of the OSS system was successful. The OSS system increases regional investment, effectiveness and efficiency and improves service quality. Challenges also arose in its implementation, however, including lack of community understanding of the system and its absence of regional regulations.