Evaluation of Tenau Port's passenger terminal services during the transition to the new habit

COVID-19, caused by the SARS-CoV-2 virus, significantly impacted Indonesia's transportation sector, particularly sea transportation. Travel restrictions and ship cancellations led to a 17.48% contraction in sea transportation. The Kupang Tenau port experienced a 54.66% and 53.84% decrease in passenger numbers during the pandemic. This study aims to assess sea transportation performance and recommend improvements during the adaptation period using IPA and QFD analysis methods. The research variables are based on health protocol rules to prevent COVID-19 transmission. Several variables are categorized as "low priority"including things like restricting the number of seats that may be occupied, maintaining a safe distance, disinfecting spraying, isolating rooms, cutting down on entrance lines, and shutting bulkheads. Following that, steps were taken to address issues raised by the COVID-19 pandemic. These included enforcing seat restrictions (18,005), installing bulkheads (17,440), finishing warning signs (16,772), stepping up supervision (15,574), admitting passengers in accordance with capacity (15,135), sprinkling disinfectant throughout the terminal area (14,989), offering isolation rooms (14,870), and imposing sanctions on passengers (12,392). It is believed that the study's findings would allow services in the maritime transportation industry to resume as usual throughout the new adaption period.